Support

How does check-in work?

For gym workouts, open the app when you arrive and tap "Check In." SweatTax uses your GPS location to verify you're within the gym's geofence. Stay for at least 5 minutes to complete the check-in. For timer-based check-ins, start the in-app timer and keep it running for at least 25 minutes.

What is the check-in window?

Your check-in window opens at your scheduled workout start time. You have a 15-minute grace period after the start time to check in. After that, the session is recorded as missed.

What happens if I miss a workout?

Missing a workout has no financial consequence. Your streak resets and your friends may see your missed session in the Beaver Roast social feed. The app motivates through social accountability and streaks — not penalties.

What are Pacts?

Pacts are mutual fitness commitments you make with a friend. You each agree to a number of workouts over a set period. Progress is tracked side by side, and the outcome is visible to both of you. Stakes are optional and purely social — they're non-binding.

Why isn't my GPS check-in working?

Make sure location permission is set to "While Using the App" in iOS Settings → SweatTax → Location. SweatTax only uses location while the app is open — it does not access location in the background. If you're indoors, GPS accuracy can vary — try moving closer to a window or exterior wall.

Is there a paid subscription?

Not yet. SweatTax Pro is planned for a future release. For now, all features — GPS check-in, timer check-in, streaks, XP, achievements, Pacts, and the Beaver Roast feed — are free for everyone.

Can I pause my plan for vacation or injury?

Email us at support@sweattax.com and we'll help adjust your plan. In-app pause functionality is coming in a future update.

How do I reset my password?

On the login screen, tap "Forgot password?" and enter your email address. You'll receive a reset link — open it in Safari or the Mail app for the best experience.

How do I delete my account?

Go to Settings → Delete Account in the app, or email support@sweattax.com with the subject "Delete My Account." We'll remove your account and all associated data within 30 days.